Junior Customer Success Manager
Kraków, PolandPLN 5,000- 5,600 gross
About the role
The customer’s success is the key interest of every successful company. If your customer is not successful then how can you be?
That’s why the role of Junior Customer Success Manager within the Customer Success Team is crucial for the company and requires a motivated, can-do attitude. If you’re looking for a lot of learning, multitasking, and never being bored at work framed within a supportive, cooperation-driven team, this is the job for you!
Key outcomes of the role
- Customer Support: Provide first-line support for existing clients via email and live chat; troubleshoot and resolve customer issues efficiently.
- Onboarding new customers: Guide new customers through the initial setup and use of our product.
- Feedback & Communication: Collect and relay customer feedback to relevant teams to support ongoing improvements.
- Customer Experience: Ensure a positive customer experience through timely and effective communication.
- Collaboration: Work closely with the sales, customer success, and account management teams to maximize new business opportunities and ensure a seamless customer journey.
About you
- Fluent English, both written and spoken
- Highly organized, dedicated, and possessing a strong work ethic
- A positive, can-do attitude
Experience with:
- Freshdesk (or similar);
- Communication tools such as Slack, Teams;
- Basic understanding of internet marketing
- Willingness to learn and continuously improve skills and knowledge
- Ability to provide excellent customer service
Experience and skills that will help you succeed
- Understanding of e-commerce, iGaming and affiliate program models
- Additional language
- Experience in Customer Success/Support in IT or SaaS environments is preferred but not required
What's in it for you?
There are many reasons to come on board our team of talented professionals, but here are just a few…
- We are collaborative, fair, consciously inclusive, and flexible
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We invest in the development of our people to drive our ambitions forward
- We offer a range of benefits (including your choice of tech) and a competitive package
- We offer a great work environment in an internationally successful enterprise in the online services industry
At Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger.
If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at talent@teaminternet.com
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